Share details about your shipping policies, item returns, or customer service.

Ri-Gen accepts a variety of payment methods to ensure a seamless shopping experience. You can make purchases using major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, PayPal, and other digital wallet options. We strive to accommodate our customers' preferences, so we regularly update our payment options.

Absolutely. At Ri-Gen, we prioritize your safety and privacy. All transactions are encrypted with the latest SSL (Secure Socket Layer) technology, ensuring that your payment information is kept secure and private. We do not store your credit card details on our servers, further safeguarding your personal information.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We understand that sometimes changes are necessary. If you need to modify your order after payment, please contact our customer service team as soon as possible. We can accommodate changes before your order is processed and shipped. However, once an order is on its way, we're unable to make adjustments.

Yes, Ri-Gen offers refunds in accordance with our return policy. If you are not satisfied with your purchase, you can return the product within a specified period for a full refund. Please refer to our return policy for detailed information on eligibility, conditions, and how to initiate a return.

US Domestic - Regular 1-4 business days (USPS)

US Domestic - Express 1-3 business days (FedEx)

International - Zone 1 (Canada) 2-5 business days * (FedEx)

International - Zone 2 | 2-5 business days * (FedEx)
(France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

International Zone - 3 | 2-5 business days * (FedEx)
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

*Please be aware that there may be delays in the delivery due to customs-clearing processes.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, Ri-Gen offers international shipping to select countries. Shipping costs and delivery times vary based on destination. Please be aware that international orders may be subject to customs fees and import duties of the destination country, which are the responsibility of the recipient.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We can update the address if the order has not yet been shipped. Unfortunately, once an order is in transit, we cannot change the delivery address.

Yes, Ri-Gen values your satisfaction and offers a return policy for products that don’t meet your expectations. Items can be returned within 30 days of receipt, provided they are in their original, unused condition, including packaging and tags.

To initiate a return, please visit the "Returns" section on our website and fill out the return request form with your order details. You will then receive instructions on how to proceed with the return, including where to send your item(s).

Yes, certain items may not be eligible for return due to health and safety considerations. This includes perishable goods, custom-made products, and personal care items that have been opened or used. Please check our return policy for a comprehensive list of non-returnable items.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds will be credited to the original method of payment. Depending on your card issuer's policies, it may take several business days for the refunded amount to reflect in your account. If the original payment method is no longer available, we will arrange an alternative refund method with you.